Refund policy for Framevera

Framevera provides a full refund for every credit-pack purchase when the customer requests it within 14 calendar days of purchase.

This 14-day refund right is unconditional. It applies whether credits are unused, partly used, or fully used and does not depend on output quality, design preference, account status, technical circumstances, or another exception.

After the 14-day refund window, support may still review duplicate payment issues, clear technical checkout problems, or a failure to deliver a purchased service. Those reviews do not limit the unconditional 14-day refund right.

When paid checkout is enabled, payment processing, taxation, and card-network handling may involve the active payment or merchant-of-record provider in addition to Framevera support review.

If a payment issue appears to be processor-side rather than product-side, Framevera may need to coordinate the next step through the active checkout provider.

Email [email protected] within 14 calendar days of purchase. Include the account email and transaction context so we can locate the purchase; this information is needed only to process the refund, not to determine eligibility.

Framevera is operated by Iurii Kotov, an individual based in Thailand.